Questions, answered plainly

Use the Get a Quote form on this site. It takes a few minutes, asks only what we need to quote accurately and lets you add photos. We'll come back to you as soon as we can with a clear scope and price, or a short list of questions if we need more detail.

No. Quotes are free. For commercial premises and larger properties we may suggest a site visit before confirming a price.

We ask for reasonable notice if you need to reschedule or cancel. Our full cancellation terms will be confirmed in writing with your quote.

Yes, and it's what we recommend for most homes and businesses. Weekly, fortnightly and monthly schedules are available for residential cleaning, commercial cleaning and garden maintenance. Recurring bookings hold a regular slot in our schedule and, wherever possible, a consistent cleaner.

Yes. We arrive with professional equipment and products. If you prefer specific products for allergies, pets or surfaces, let us know and we'll use yours or source suitable alternatives.

No. You can provide a key, lockbox code or alarm instructions so we can clean while you're at work. Access details are stored securely, shared only with the cleaner attending and never written on keys.

Yes. A lockbox is the simplest option. We'll confirm arrival and completion by message so you know exactly when we were there.

A fortnightly clean of a two to three bedroom home usually takes two and a half to four hours. Deep cleans and vacate cleans take considerably longer and are quoted individually. Your quote states the planned hours.

Yes. Weekly cleaning keeps a busy home at a constant standard and each visit is shorter. It suits larger families, homes with pets and anyone who entertains regularly.

Yes. Fortnightly is the schedule we recommend for most homes. It balances cost with consistency and includes slightly deeper attention to kitchens and bathrooms than a weekly visit.

Yes. We clean apartments across South Perth, Burswood, Victoria Park and inner Perth and are used to concierge sign-in, swipe access and loading-bay arrangements.

Yes. We provide scheduled commercial cleaning for offices, professional suites, allied-health clinics, dental premises, gyms, studios and retail, usually after hours. Every contract starts with a site walk-through and a written scope.

Yes. We offer agencies and landlords documented scopes, clear itemised quotes, access coordination, completion evidence and clear invoicing. See our property manager page.

Yes. Our vacate clean follows a rental-inspection checklist and includes the oven. We provide a clear scope and re-clean support where included rather than a 'bond back guarantee', because bond outcomes depend on more than cleaning.

Yes. Our Home & Garden Care, Rental Property Refresh and Pre-Sale Property Presentation bundles combine interior cleaning with mowing, hedge trimming, weeding and tidy-ups from one team.

Yes. Oven cleaning is available on its own, as an add-on to a regular or deep clean, and is included as standard in vacate cleans.

Yes. We clean interior and exterior glass, frames, tracks and sills at ground level and safe first-floor reach. We don't do high-rise or rope-access work.

Yes. We provide household cleaning and domestic assistance for people living with disability, seniors and home-care clients, with a scope built around your routine. We work with you directly or with family, support coordinators and plan managers as you prefer.

No. Neatra is not currently an NDIS registered provider and does not claim to be. If you receive funding for help at home, please check with your plan manager or coordinator whether our services can be claimed. Contact us to discuss your circumstances.

Our core service area is South Perth, Como, Kensington, Applecross, Mount Pleasant, Victoria Park, East Victoria Park, Burswood. We also take bookings in nearby suburbs on request. Outside our core service area? Request a quote and we'll confirm availability.